Travellero our privacy policy

INFORMATION ON THE PROCESSING OF PERSONAL DATA

The user's personal data is used by Travellero S.r.l., which is the data controller, in accordance with the principles of personal data protection established by GDPR Regulation 2016/679.

LEGAL BASIS

Providing data is mandatory for all legal and contractual obligations, and therefore any refusal to provide it in whole or in part may result in the impossibility of providing the requested services. The company processes users' optional data based on consent, i.e., through explicit approval of this privacy policy and in relation to the methods and purposes described below.

RETENTION PERIOD

Mandatory data for contractual and accounting purposes are retained for the time necessary to conduct the commercial and accounting relationship. Data from those who do not purchase or use products/services, even if they have had previous contact with company representatives, will be immediately deleted or processed in an anonymous form, where their retention is not otherwise justified, unless valid informed consent has been obtained from the data subjects regarding subsequent commercial promotion or market research activities.

The data retention period is:

DATA SUBJECT RIGHTS

Pursuant to European Regulation 679/2016 (GDPR) and national legislation, the data subject can, according to the methods and within the limits set by the current legislation, exercise the following rights:

• Request confirmation of the existence of personal data concerning them (right of access);
• Know its origin;
• Receive intelligible communication;
• Obtain information about the logic, methods, and purposes of processing;
• Request updating, correction, integration, deletion, anonymization, or blocking of data processed in violation of the law, including data no longer necessary for the purposes for which it was collected;
• In cases of processing based on consent, receive their data provided to the data controller, in a structured format and readable by a data processor, and in a commonly used format by an electronic device;
• The right to lodge a complaint with the supervisory authority.

The data controller is Travellero S.r.l.

• VAT: 06533021215
• Tax Code: 06533021215
• Email: info@travellero.com
• PEC: travellero@pec.it 
• Phone: +39 0815072482

The company has appointed Ms. Mennella Maria, tax code MNNMRA92C56E396Y, as the Data Protection Officer (DPO), who can be contacted at the following email address: maria@travellero.com.

Cookie Information

What are cookies?

A "cookie" is a text file saved on the user's computer when they access a website to provide information each time the user returns to the same site. It acts as a reminder of the visited web page. With the cookie, the web server sends information to the user's browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc.) stored on their computer, which will be read and updated every time the user returns to the site. This way, the website can automatically adapt to the user. During browsing, the user may also receive cookies from different sites (third-party cookies), set directly by the managers of those websites and used for the purposes and according to the methods defined by them.

Depending on their duration, cookies are classified as session cookies (i.e., temporary cookies that are automatically deleted from the terminal at the end of the browsing session, when the browser is closed) and persistent cookies (i.e., cookies that remain stored on the terminal until their expiration or deletion by the user).

Based on their function and purpose, cookies can be divided into technical cookies and profiling cookies.

Technical Cookies

Some cookies are used to perform computer authentications, session monitoring, and storing specific information about users accessing a web page. These so-called technical cookies are often useful for enabling navigation on a website and using all its features. Technical cookies are those whose use does not require the user's consent.

This category also includes analytics cookies. These cookies collect information about how a user uses a website and help to improve its performance. For example, analytics cookies show the most frequently visited pages, allow for checking recurring usage patterns of a website, and help understand any difficulties the user encounters in using it.

Profiling Cookies

Other cookies may be used to monitor and profile users during navigation, studying their movements and web browsing or consumption habits (what they buy, what they read, etc.), even for the purpose of sending targeted and personalized advertising. These are known as profiling cookies. The use of these cookies requires prior informed consent from the user according to Article 7 of EU Regulation 2016/679.

Third-Party Cookies

It may also happen that a web page contains cookies from other sites and elements hosted on the same page, such as advertising banners, images, videos, maps, or specific links to web pages from other domains residing on servers different from the one where the requested page is located. In other words, these cookies are set directly by website managers or servers other than this website. These are known as third-party cookies, which are usually used for profiling purposes. The use of these cookies requires prior informed consent from the user.

Types of Cookies Used on Our Site

The main functions of the cookies installed by www.travellero.com are technical, used to constantly improve the Service, for authentication, for statistical purposes, such as counting visits to the site. The use of cookies is therefore strictly aimed at facilitating server functions during navigation of the Service.

The site also allows the sending of the following third-party cookies. These cookies are not our own tools, so for more information, you can refer to the privacy policies and consent acquisition forms of the third parties by clicking on the provided links.

To improve the website and understand which parts or elements are most appreciated by users, third-party cookies from Google Analytics are used as a tool for anonymous and aggregated analysis. These cookies are not our own tools, so for more information, you can refer to the information provided by Google.

The website pages include some Facebook and Google Plus widgets and sharing buttons to allow users to share website content on their social media channels and interact with our channels. These cookies are not our own tools but are created by Facebook and Google respectively when the user uses the respective widget or sharing button. For more information, visit the following informational pages: Facebook and Google.

Some web pages include YouTube video content. Visiting a page containing a video or clicking to view the video may trigger cookies from YouTube. These cookies are not our own tools. For more information, visit Google's informational page.

The website may use Facebook ADS programs managed by Facebook Inc., Google Adwords, and Google Remarketing technology, managed by Google Inc. The Facebook ADS and AdWords conversion tracking functions also use cookies to help us track sales and other conversions.

Cookie Management

Users can manage their cookie preferences through the features available in common browsers, which allow for deleting/removing cookies (all or some) or changing browser settings to block or limit the sending of cookies to specific sites (compared to others).

Therefore, it is possible to deny the use of cookies by following the browser's deactivation procedure. Below are the methods provided by major browsers: Microsoft Windows Explorer, Mozilla Firefox, Google Chrome, Apple Safari, Google Analytics by downloading a specific browser plug-in.

For information on cookies stored on your terminal and to deactivate them individually, refer to the link: https://www.youronlinechoices.com/it/le-tue-scelte

Social Network Plugins
The site www.travellero.com also incorporates plugins and/or commands for social networks to allow easy sharing of content on your preferred social networks. These plugins are programmed not to set any cookies upon page access to protect user privacy. Cookies are only set, if provided by the social networks, when the user actively and voluntarily uses the plugin. Please note that if the user is logged into the social network, they have already consented to the use of cookies transmitted through this site at the time of registration with the social network.

The collection and use of information obtained through the plugin are governed by the respective privacy policies of the social networks, which should be referred to.

• Facebook - (cookie policy link)
• Twitter - (cookie policy link)
• LinkedIn - (cookie policy link)
• Google+ - (cookie policy link).

This privacy policy may change over time – including due to the introduction of new regulations, updates or provision of new services, or technological innovations – so users/visitors are encouraged to periodically review this page www.travellero.com